Last Updated: July 31, 2026

At Nomarqu, customer satisfaction is our priority. We strive to deliver high-quality household cleaning products in perfect condition. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Eligibility for Returns

You may request a return if:

• You receive a damaged or defective product.

• You receive an incorrect product.

• The product is missing from your order.

• The product is expired or unusable upon delivery.

To be eligible for a return, the product must:

• Be returned within 7 days of delivery.

• Be unused and in its original condition.

• Be in its original packaging with all labels and seals intact.

• Be accompanied by proof of purchase or the order confirmation.

2. Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return:

• Opened or used products.

• Products with broken or removed seals.

• Items damaged due to misuse or improper handling after delivery.

• Products purchased during clearance or special promotional sales, unless they arrive damaged or defective.

3. How to Request a Return

To initiate a return:

1. Contact our customer support within 7 days of receiving your order.

2. Provide your Order ID, contact details, and the reason for the return.

3. Attach clear photographs of the product and its packaging if the item is damaged or incorrect.

4. Our team will review your request and provide further instructions.

4. Refund Process

Once the returned product is received and inspected:

• If your return is approved, your refund will be processed to the original payment method.

• Refunds are generally processed within 5–7 business days after approval.

• Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

5. Replacement Policy

Where applicable, we may offer a replacement instead of a refund if:

• The product is damaged during transit.

• An incorrect product was delivered.

• The item has a manufacturing defect.

Replacement requests are subject to product availability.

6. Return Shipping

• If the return is due to our error (wrong, damaged, or defective product), Nomarqu will bear the return shipping cost.

• If the return is requested for any other approved reason, the customer may be responsible for the return shipping charges.

7. Order Cancellation

• Orders can be cancelled before they are shipped.

• Once an order has been dispatched, cancellation requests cannot be accepted.

• If a prepaid order is cancelled before shipment, the refund will be processed to the original payment method.

8. Refund Exceptions

Refunds will not be issued in the following cases:

• Incorrect shipping address provided by the customer.

• Delivery failure due to customer unavailability.

• Minor variations in packaging or product appearance that do not affect product quality or performance.

• Requests made after the eligible return period.

9. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Nomarqu

Address:
4/348, Nagaraju Pet, Kadapa, Andhra Pradesh – 516001

Phone:
+91 9986755333
+91 8978198182

We appreciate your trust in Nomarqu and are committed to providing a smooth, transparent, and customer-friendly shopping experience.